FAQs
Below FAQ are some common concerns of our clients before purchasing any item, if you have other questions, please just send it to info@poppetal.com
All of our products are custom-made to order. Because of this, please allow a little extra time for production and delivery. Your order will typically arrive within 7-10 business days. Items ship as soon as they are produced and quality checked.
We can ship products anywhere within the United States using either USPS, FedEx, or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipment's destination, and the shipping method.
Any requests for cancellation must be received within 6 hours of placing your order, at the very latest.
After 6 hours, we have already started working on your item and it is too late to cancel it.
After 6 hours, we have already started working on your item and it is too late to cancel it.
We create our products with care. Every product goes through a rigorous quality checking process.
If, for any reason, you receive an incorrect or damaged item, please contact us immediately. We will quickly resolve the issue. Simply send a photo of the damaged item and we wll ship a replacement as soon as possible. Because our products are handmade to order, we only accept returns for damaged items. In the rare instance any item arrives damaged, please let us know within 2 days of receipt.
If, for any reason, you receive an incorrect or damaged item, please contact us immediately. We will quickly resolve the issue. Simply send a photo of the damaged item and we wll ship a replacement as soon as possible. Because our products are handmade to order, we only accept returns for damaged items. In the rare instance any item arrives damaged, please let us know within 2 days of receipt.
We offer free shipping across the USA.
No. We ship our products exclusively within the USA at this time.
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